Friday 31 August 2012

INTERVIEW FIRST MAN ON MOON - I KNOW SOMEONE WHO HAS

I'm looking forward to speaking later this year at the European conference of one of the world's largest accounting bodies - CPA Australia.  

It's a huge organisation - with a membership of more than 139,000 finance, accounting and business professionals (they're not all Aussies) in 114 countries.

But despite its size, it's fair to say that outside the financial world, and certainly outside Australia, it's not a name that comes up on most people's radar.

Until now!

In the past week CPA Australia has found itself on the universal map in a bigger way than ever before.

Why?

Because it did the last interview with the first man to walk on the moon - Neil Armstrong - before he sadly left us to go beyond this universe.

Armstrong and Malley 
 Neil Armstrong's being interviewed by CPA Australia

But hang on!

Why would one of the most famous men ever - the first to walk on two different bodies in the universe - bother to give an interview with an accountancy organisation?

Well part of the answer - wait for it - is because Neil Armstrong's dad was an auditor!!!

In fact, this is confirmed by the great man himself in the interview which appears on the CPA Australia website.

And the person who secured the first in-depth Armstrong interview in nearly 30 years, and which also turned out to be the last, played on this obscure fact to persuade him to come before the cameras ... something the more mainstream media didn't achieve. 

Mind you, the interviewer - CPA Australia's chief executive Alex Malley - isn't perhaps what you'd expect as the man in charge of an accountancy body... as I discovered when I met him at a CPA coffee tasting event (yes it really was coffee!) that they put on in their Central London premises during one of Alex's visits.

Apart from running the CPA, Alex is a weekly radio commentator on Australia's "Money News" programme and hosts a digital and on-line TV show called "The Bottom Line". He has almost inter-gallactic ambitions for his organisation.

I haven't trained Alex, but I don't think he needs guidance on how to do interesting things.

His four-part interview series recorded with Neil Armstrong is all fascinating.

But if you only watch one section, go for Part 3 where Armstrong talks us through the lunar module's descent onto the moon's surface - while it's pictorially displayed with a pilot's eye view - and lands it, despite a computer malfunction, with just 20 second's worth of fuel to spare.


 Lunar Module
The Lunar Module in action

Even though you know it has a happy ending, it's still heart-stopping stuff.


WHEN HARRY MEETS LIZZIE

Britain's Press Complaints Commission has received more than 3,600 complaints so far about The Sun newspaper's decision to print pictures of the naked Prince Harry cavorting in a Las Vegas hotel room.

And thousands have joined a Facebook group entitled "Support Prince Harry With A Naked Salute" - supposedly the fastest growing Facebook group of our time.


Prince Harry with clothes on 
                            Shock Picture of Prince Harry Fully Clothed

Whether you think the media are right or wrong to publish, the lesson for everyone is clearly that in today's world of mobile phone cameras and the internet, the saying "What happens in Vegas stays in Vegas" can no longer apply - for princes or anybody.

As someone who works in the area of helping people give inspirational answers to tough questions, what I'd like to know is what should Harry say to his grandma if she asks him why he revealed all?

You can picture it now, with Her Majesty looking up from her i-pad saying "Oi Harry, how do you explain these pics I've just run into while surfing the net in Balmoral?"

All suggestions on what is the best thing Harry can say are most welcome. 
FREE PLACE FOR HARRY

Meanwhile - on the basis that he needs a bit of help - I've decided to offer Harry a free place at the forthcoming open course on "Giving Great Answers To Tough Questions"

He can take part - subject to certain terms and conditions - and providing he doesn't wear that old Nazi uniform that embarrassed him last time he was in big trouble.

"Giving Great Answers To Tough Questions" runs 9.30am to 12.30pm on Friday 7 September in Central London.

It helps you give more impressive answers to questions from prospective customers, clients, financiers, journalists and others (including royal grandmothers).

Later on the same day there's "Perfecting Your Elevator Pitch" which runs from 2pm to 5pm.

This session enables your business introductions become more powerful, effective and memorable.

Places are £97 for each, or £167 if you do both.

Bookings can be secured by emailing enquiries@michaeldoddcommunications.com

Both session are running at the Royal Institute for British Architects in Portland Place - just down the road from BBC's Broadcasting House.

Royal Institute of British Architects 

The courses are guaranteed to be fun - but as applies to Prince Harry and all others - clothing is compulsory.
  
ONE SMALL PHRASE FOR MAN, ONE GIANT LEAP

Meanwhile back on the moon...
 
I'd always assumed that Commander Armstrong's famous first words on the moon were the result of a well-planned, much-rehearsed line from an earthbound public relations team.
 
However, in his last interview Neil Armstrong tells us this was not the case.
 
He says he thought up the words "That's one small step for man, one giant leap for mankind" after the lunar module landed safely on the moon's surface, and just before he exited the craft for that much-watched walk.
 
Neil Armstrong moonwalking 
             Neil Armstong pictured shortly after uttering the famous words
 
 
So he did plan and prepare, as I always advocate for big moments.
 
But he certainly didn't do it much in advance.
 
Life outside earth is full of surprises.
 
Though I bet the first person on Mars has their first words crafted for him or her well before they leave this planet.
  
Keep smiling,
 
Michael

Wednesday 22 August 2012

GRAB AND HOLD ATTENTION - HOW EXPERTS DO IT

At the risk of upsetting Russia's President Putin, there's much we can learn about effective communication from his country's protesting feminist punk band, Pussy Riot.

Three members of the band have just been jailed for two years for so-called "hooliganism" - after they stormed into Moscow's main cathedral in February and performed their raucous "punk prayer" at the alter.

The band members, in their distinctive colourful balaclavas to hide their identities, called on the Virgin Mary to rid Russia of Mr Putin at the time he was poised for a less-than-perfectly-democratic return to the presidency.

The band members insisted their aim wasn't to offend believers (though this they surely did).

They said their intention was to highlight the uncomfortably close ties between the Kremlin and the Russian Orthodox Church.

 
Pussy Riot in Moscow Cathedral

Now if you're prepared to be sufficiently outrageous, it's not that hard to get loads of free publicity in the western world - or even in contemporary, still-restrictive Russia.

But what impresses about Pussy Riot is how carefully planned their antics have been.

Whether you support them or abhor them, here are three things that have been perfectly pitched to cunningly get their message across - by thinking through their communications strategy in advance.

LESSON ONE: In marketing terms Pussy Riot has created an attention-grabbing name and an instantly identifiable look.

Their brightly coloured attire is now being copied by supporters around the world -such as this group, pictured below, of London Amnesty International activists protesting against the Russian authorities.


 Pussy Riot Protest In London

Pussy Riot captivates attention by wearing feminine dresses which deliberately jar with their characteristically unfeminine dance moves and actions.

Band members have staged their protests at strategically selected locations designed to steal Russian and world attention - Red Square, outside a jail, the Moscow underground and then, in a deliberately calculated step too far, the Cathedral of Christ the Saviour.

LESSON TWO: Pussy Riot's timing is impeccable. This was exemplified minutes after the verdict, when publicity around the world was at its peak, they released their new single "Putin Lights Up the Fires".

For a group that is yet to bring out its first album, its members know how to light the fires of free publicity.

LESSON THREE: Pussy Riot's grace under pressure has been inspirational. When the verdict was announced they looked like winners.

They smiled, they giggled, they were admirably defiant.

In their self-sacrificing protest they had proved their point about Russian governmental repression.

Pussy Riot Behind Bars 

Without arrogance, the Pussy Riot prisoners projected an impression that they will come to be recognized as heroines who've done more to assist the cause of free speech and genuine democracy in Russia than any protest march so far.

In fact, Pussy Riot has so captured a chunk of Russian sympathy that even President Putin - perhaps sensing he wasn't winning on this one - expressed the view just before the verdict that their punishment shouldn't be too harsh.

If you can get your enemy to feel as though he has to edge in your direction, you're doing something right.

If the Pussy Riot appeal fails and they do spend two years in jail, it's a heavy price to pay.

However they've positioned themselves to be potentially seen as the Mandela's of modern day Russia.

Their "music", by the way, is pretty terrible - in my humble opinion.

But that further underlines how brilliant their strategic communications must be.
THREE DAYS TO GRAB YOUR PLACES... 

Of course there are ways of grabbing and holding attention without risking two years in a Russian prison.

One of these is to take part in one or both of the communications-boosting sessions on 7 September in Portland Place, London.

There's an early-bird saving offer which runs until the end of this Friday.

"Giving Great Answers To Tough Questions" runs from 9.30am to 12.30pm on 7 September.

It shows you how to apply the magic formulae for dealing with nightmare questions from customers, prospects, staff, journalists and others.

"Perfecting Your Elevator Pitch" runs from 2pm to 5pm on 7 September.

This session enables your business introductions become more powerful, effective and memorable - and helps you attract the right clients.

Under the early bird offer you can do either session for £97 including VAT.

Or you can do both - and stay for lunch in between - for £167 including VAT.

Further details and on-line booking arrangements are at:




Alternatively, places can be reserved by emailing: 


                    enquiries@michaeldoddcommunications.com


Both sessions are guaranteed to be fun! 

Here's what Anne Summers had to say: 

"An excellent session which everyone benefited from. Entertaining - yes. Really impactive - yes. Useful for each person in the group - yes, yes." 

And before you ask, Anne Summers is the leader of the highly respectable Bristol group, Footdown, for business leaders - and is not associated with a racy chain of female underwear stores which adopts a similar name. 
HUMAN LOGO FOR THE RIO OLYMPICS 

Amongst the places I've been able to run communications-boosting sessions is Rio de Janiero...which competes with my home town Sydney to be most spectacular city in the world. 

So I'm looking forward to the next Olympics there in 2016.
 
Rio Panoramic View  

And of course we'll want to see what are the new "human logos" which are performed at the Brazilian Olympics. 
 
Will they be able to compete with Mo Farah's "Mobot" M-sign gesture that he does with his arms - or Hussein Bolt's "To The World" double-handed pointing gesture?

In my last newsletter I foolishly asked readers to suggest new human logo symbols that could be used at the next Olympics.

To my amazement, British readers wanted to focus their human logos on the astounding fact that Australia finished behind GB in the Olympic medals table - something they are apparently expecting to be repeated in 2016.

For example, a highly esteemed British retail expert called Greg sent in a suggested logo for Australian spectators in Rio with a disappointed Aussie banging himself on his head.

According to Greg "It signifies the Aussie's reaction to the Poms winning yet another event in Rio and finishing above Australia in the medal table". 

 Proposed New Australian Human Olympic Logo

Another British reader - a widely respected marketing guru called Barnaby - had this description for his suggested human logo for Australian athletes: 

"Bend over and poke your smiling head through your legs to give the impression of someone upside down."

Not quite the dignified, confident, medal-winning image that Australia would like to project to the world in Rio, Barnaby, but thank you for your contribution, anyway!

The topic is now closed (barring any amazingly positive suggestions for winning Australian athletes, which seems unlikely in the current climate).

Keep smiling,

Michael

Tuesday 14 August 2012

PREPARE SOMETHING WORTH HEARING

Some of you are probably sliding into post-Olympic "withdrawal-symptom-depression" because London 2012 has been such a fantastic ride.

Others may be in post-Olympic "thank-goodness-it's-over-ecstasy" because you couldn't stand another minute.

Whichever camp you're in, you may like to think about the multitude of post-performance competitor interviews that have been hard to escape over the past fortnight.

The really great ones open a fascinating window into the emotions, mindset and lives of the competitors - and maybe even say something insightful about the human condition.

They can be a joy to absorb - such as some of the comments Somali-born British runner and expectant father of twins, Mo Farah, pictured here winning the 5,000 metres on top of his 10,000-metre triumph.

Mo Farah wins 5000  

It was hard not to be moved by Mo's lines such as "Now I have got a gold for each of the babies."

The more painful athlete interviews are with the ones that come out with less-than- enlightening lines like "I'm speechless" or "I dunno what to say".

To be fair to both categories of athlete, their main job is to perform at their peak - rather than focus on their post-match media comments.

But for the audience on the receiving end of their thoughts - or lack of them - there's a huge difference between those who've considered for at least a moment about what is useful for us to hear and what isn't.

It's the same for the rest of we mere non-Olympians - whether it's a media appearance, a presentation, one of those self-introductions at networking meetings or key moments in critical conversations.

There's a massive difference between how we come across if we've thought properly in advance about what is the best content at that moment for that particular audience.

What's more when you get the content right - and you know how to structure your thoughts - you end up looking, sounding and feeling so much better when you deliver it.
GETTING YOUR CONTENT RIGHT
  
Figuring out how to find exactly the right content for your next performances is one of the key things we concentrate on in master classes to take communications skills to a new level.

These master classes be done on your premises, in broadcasting studios, or at open sessions in Central London.

The three open sessions coming up are:

"Give Great Answers To Tough Questions" is scheduled for Friday 7 September 9.30am to 12.30pm

"Perfecting Your Elevator Pitch" runs later in the day on Friday 7 September 2pm - 5pm

"Presenting with Confidence, Impact and Pizzazz" on Thursday 4 October running 9.30am to 5pm.

Full details including the soon-to-expire early bird offer are at:

        www.michaeldoddcommunications.com/presentation_training.php

Here are the "graduates" from the open session that ran in July celebrating their success.

 Happy Graduates July 2012  

And here are some of their thoughts.

More sensitive souls should be aware that one of the comments contains the word "buttock-clenching".

"Thanks for a brilliant day yesterday. It was all so incredibly useful - practical, enthusiastic, constructive, immediately-applicable...oh and fun." Dr Lynda Shaw, Neuroscientist and Psychologist.

"Michael can make even the most dull presenter or subject matter appear interesting. You will take away some gems of presentational insight that will give you confidence and make every presentation you do much easier." James Hickman, Managing Director, Caxton FX.

"I thought I was a good presenter, but after this session, I have now seen the light. Following the steps that Michael has honed over many years does now give me the confidence that I can present with Impact and Pizzazz." Julian Dawes, Managing Director Huf UK Ltd.

"Use Michael to get Focus, Clarity and Context in your presentations or elevator pitches. You will be delighted with the results." Frank Bastow, Chief Executive Officer, Bastows Ltd.

"I just spent the day with Michael Dodd and discovered that presenting can be FUN. Instead of the usual buttock-clenching fear of standing up in front of people and feeling like an idiot, Michael gave me the tools and the confidence to PERFORM to my audience and it felt GREAT." Andy Mildner, Managing Director, Azure Financial Services Ltd. 

EMBEDDING BEST PRACTICE IN YOUR TEAM 

In today's competitive world there are huge advantages in having your team in peak form when it comes to getting the right messages across - inside and outside your organisation.

This applies whether it's doing sales pitches, business introductions, presenting with slides, media interviews or handling critical conversations with clients, prospects, financiers and beyond.

Michael Dodd Communications is now offering a seven-part programme to ensure that communications skills are enhanced - and embedded so they become the new norm for your organisation.

The programme is either for your top team or for emerging leaders being groomed for increasing responsibility.

Presenting a pitch 

Performance is measured at the start and end - and along the way.

Programmes are tailor-made to suit the requirements of those involved.

Typically the programme would involve a mixture of group and one-to-one sessions for your key people arranged to suit their schedules.

A sample programme is at: 
      
 
MOBOTS TO THE WORLD - THE NEW TV NORM
  
When advising clients about how to perform on TV there's always a big checklist.

But it seems that checklist may be getting one step bigger.

The normal list includes getting them to dress right - which in most cases means things like wearing nothing too fancy to distract from their message.

And there's what they say, how they structure it and how they look and sound when they say it.

The new addition since the Olympics seems to be the need for a specific gesture to encapsulate the TV moment.

The world's fastest man, Usain Bolt, had already established his dramatic so-called "To The World" gesture at the Beijing 2008 Olympics with his two pointing arms...and he's had plenty of chances to practice it over the past fortnight.

But London 2012 saw the arrival of the "Mobot" - an "M" sign with two bendy arms signalled by the world's fastest long-distance runner Mo Farah just after the gold-medal-winning climax of his races.

To mix it up, one of the big moments of the games was when Bolt and Farah - who share the same agent - got together and performed each other's winning gestures for the cameras.

Mobot 

So the new life-sized living logo concept is now with us.

There must be a job for someone between now and Rio 2016 to design these things for the next generation of winners.

In fact, I'm trying to think of an Australian-style one I can use myself in case I ever win something.

All suggestions welcome.

Keep smiling,

Michael